Who We Are
ServiceBuilt Digital is a web design and SEO company based in Conway, AR. We also build and operate ServiceBuilt, a field service management software platform ("the Platform") used by home service businesses to schedule jobs, dispatch technicians, send estimates and invoices, collect payments, and communicate with their customers.
Throughout this policy, "we," "us," and "our" refer to ServiceBuilt Digital and the ServiceBuilt platform together.
Who This Policy Covers
This policy covers three groups of people:
- Website visitors — anyone browsing this website or contacting us through it.
- Platform customers — businesses that subscribe to ServiceBuilt and their team members who use it.
- End customers — customers of the businesses that use ServiceBuilt. When a business enters its customer information into the Platform, we process that information on the business’s behalf and at its direction. The business owns and controls that data; we act as its service provider.
Information We Collect
Information you give us
- Contact details you submit through forms on this website (name, email, company, phone).
- Account information when a business signs up for ServiceBuilt (name, email, business name, phone, billing details).
- Customer records that Platform customers enter or import (their customers’ names, phone numbers, email addresses, service addresses, job history, estimates, invoices, and payments).
Information collected automatically
- Standard usage data such as device type, browser, IP address, and pages visited, used to keep the site and Platform secure and working properly.
- Application logs and diagnostics that help us find and fix bugs.
How We Use Information
- To provide, operate, and improve this website and the ServiceBuilt platform.
- To deliver the messaging features described in Section 5 — appointment confirmations, technician updates, estimates, invoices, receipts, and review requests sent by businesses to their customers.
- To respond to inquiries, provide support, and manage subscriptions and billing.
- To secure our systems, prevent fraud and abuse, and comply with legal obligations.
We do not sell personal information. We do not use end customers’ information for our own marketing.
SMS / Text Messaging Policy
The ServiceBuilt platform sends text messages on behalf of the businesses that use it. These are service-related, transactional messages — things like appointment confirmations, "technician on the way" notifications, job status updates, estimates, invoices, payment receipts, and post-service review requests.
How consent works
End customers opt in by providing their mobile phone number when booking a service appointment with a business that uses ServiceBuilt — verbally by phone, through the business’s online booking form, or in writing on a service work order. At the time of booking, customers are informed that they will receive service-related text messages. Consent is recorded on the customer record within the Platform, and messages are sent only to customers with an active service relationship with the business. Every message identifies the sending business.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, sold to, or transferred to any third party. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.
Message frequency varies based on your service activity with the business. Message and data rates may apply.
Reply STOP at any time to opt out of text messages. Reply HELP for help, or contact us at info@servicebuiltdigital.com or (501) 209-3855. Opt-out requests are honored automatically and immediately across the Platform.
Carriers are not liable for delayed or undelivered messages.
Data Security & Retention
We protect information with industry-standard measures, including encryption in transit, encrypted credential storage, and access controls that limit each business’s data to that business’s authorized users.
We retain information for as long as needed to provide the service and meet legal obligations. Platform customers control their own customer records and can update or delete them at any time. When a subscription ends, the business can request export or deletion of its data.
No method of transmission or storage is 100% secure, so we cannot guarantee absolute security — but we take it seriously and design for it from the start.
Your Choices & Rights
- Text messages — reply STOP to any message to opt out immediately.
- Email — use the unsubscribe link in any marketing email, or contact us.
- Access, correction, deletion — you may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it by contacting info@servicebuiltdigital.com.
- End customers — if your information was entered by a business you hired, that business controls the record. We will refer your request to them and assist as their service provider.
Children’s Privacy
Our website and the ServiceBuilt platform are built for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated to Platform customers by email or in-app notice. Continued use of the website or Platform after changes take effect means you accept the updated policy.
Contact Us
Questions about this policy or your information? Reach out any time:
- Email: info@servicebuiltdigital.com
- Phone: (501) 209-3855
- Mail: ServiceBuilt Digital, Conway, AR